Local government officials remain unaware of 211 service line's popularity with Hoosiers

December 13, 2017

Kirsten Grønbjerg, associate dean for faculty affairs at the Indiana University Bloomington School of Public and Environmental Affairs

Kirsten Grønbjerg, associate dean for faculty affairs at the Indiana University Bloomington School of Public and Environmental Affairs

BLOOMINGTON, Ind. -- When natural disasters strike or Hoosiers encounter their own personal hardships -- abuse or lack of food, health care or safe housing -- they can get accurate information 24/7 about services to address those needs by dialing 2-1-1 on their phone or visiting www.in211.org. Despite the availability of the 211 service in all 92 Indiana counties, only 39 percent of local government officials are aware of its existence.

A new report from Indiana University examines what community leaders such as mayors, county commissioners, and city and county council members know about the 211 service in Indiana. Using data from a survey of 2,441 local government officials conducted by the Indiana Advisory Commission on Intergovernmental Relations in 2014, it updates findings from the 2010 survey of local government officials.

Read the full news release here


Download Report