BLOOMINGTON, Ind.—When natural disasters strike or Hoosiers encounter their own personal hardships—abuse or lack of food, health care or safe housing—they can get accurate information 24/7 about services to address those needs by dialing 2-1-1 on their phone or visiting www.in211.org. Despite the availability of the 211 service in all 92 Indiana counties, only 39 percent of local government officials are aware of its existence.
A new report from Indiana University examines what community leaders such as mayors, county commissioners, and city and county council members know about the 211 service in Indiana. Using data from a survey of 2,441 local government officials conducted by the Indiana Advisory Commission on Intergovernmental Relations in 2014, it updates findings from the 2010 survey of local government officials.
